Returns and Refunds

Any questions? Get in touch

We’re here to help you get the most out of your product. If you have any questions or you’d like help with set up, get in touch. Our friendly team of experts know their stuff so that you don’t have to.

  • Call 01427 666111
  • Email enquiries@tag-product.com

Changed your mind? Never mind

With our 30-day money-back policy if you change your mind within 30 days just return the product to us in an ‘as new’ condition (unused and resaleable), including all packaging, instructions and accessories with proof of purchase and we’ll give you an exchange or refund.

How to return a product

  • Call 01427 666111
  • Email enquiries@tag-product.com

Please note, we do reserve the right to inspect returned goods prior to an exchange or refund being completed.

Excluded from our 30-day money-back policy

We’re sure you’ll understand but there are some products we can’t offer returns on due to their nature.

  • Goods that have had their manufacturer’s warranty revoked by the breaking of the seal of the product, or registration or activation of software or SIM cards.
  • The seal has been broken on any software.
  • Products with recordable Memory (such as the Time Lapse cameras) that have been opened used or had their seals broken.
  • Contracted services such as installation or subscriptions where the service has been activated or installation completed.
  • We also can’t issue refunds based on your inability to meet system or regional requirements.

The 30-day money back guarantee is separate and in addition to any of the Consumer’s legal rights to cancel including the right set out in the TPD Terms and Conditions. In line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back for a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after the delivery of goods.

If goods are being returned by post, return postage charges must be met by the Customer. TPD may refuse the return of an item if it is not accompanied by a returns authorisation number. Please contact our customer service team to obtain a returns number before returning the product. Any returns authorisation number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged. We also would suggest a proof of postage is obtained when returning goods to us.

Faulty product? We’ve got it covered

We do our best to make sure everything works perfectly, but if it doesn’t our Customer Services Team are here to help and can find the best solution to your problem. All of our products are covered by our 6 month product guarantee as a minimum. This means that if there’s any problems in the first 6 months (or within any extended guarantee period) due to no fault of your own we’ll fix it, exchange it or failing that offer a refund. Your original receipt acts as your guarantee so please make sure you keep it safe. We don’t cover faults caused by accident, neglect, misuse or normal wear and tear.

If your product has a problem

UK customers

  • Call 01427 666111
  • Email enquiries@tag-product.com

Please note, we do reserve the right to inspect returned goods prior to an exchange or refund being completed. This includes an assessment for faulty drones. If we verify a manufacturer’s fault we will repair or replace (where we are unable to offer a repair of replacement we will issue a refund). If the fault is not a manufacturer’s fault we offer a chargeable repair service.

Any claim for Goods or the defective parts should be returned together with proof of purchase and all complete accessories, instruction manuals and software and, wherever possible, in the original packaging.

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