UK Orders – www.tag-product.com

Standard Delivery

£19.99 within 3-5 Days, for all orders.

Can I change my delivery address once my order has been submitted online?

Unfortunately once you have submitted your order you will be unable to change delivery address.

International Delivery

Online orders can be shipped to anywhere in the UK & NI. Unfortunately we cannot ship to locations other than these at present.

Delivery Cancellations

You are unable to cancel deliveries once orders have been dispatched and any unwanted goods will need to be returned. On receipt of the delivery please contact Customer Service team to arrange for a returns authorisation reference number. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after the delivery of goods.

How do I track my Delivery?

Orders which have been sent by our courier partner can be tracked using the relevant courier web site:

  • UPS – https://www.ups.com/WebTracking/track?loc=en_us

What happens to my order if I am not there to receive my parcel?

If there is no one to receive your parcel a card will be posted through your door advising of a delivery attempt. There will be a contact telephone number on there for your local branch. If you telephone the number on the card you will be able to re-book a delivery day, or arrange to pick the parcel up from the depot.

If you need help please contact our Customer Service team or telephone on 01427 666111.

Do I have to be there to sign for my delivery?

Deliveries made by courier will always require a signature.

Can I have a separate delivery address to my billing address?

The Address you gave when you first registered your TPD account online is your invoice or card holder address. You may change your delivery address after your first order, but your invoice or card holder address must always match the address registered to any card you use on this site. To amend your delivery details you first need to be logged into your account.

There is a discrepancy with my delivery

Should you have any query regarding the delivery of your order, this should be made to TPD within 30 calendar days after your order/despatch or from receiving a credit account statement.

Should you need to contact us with regard to the contents of your order, whether you have missing, incorrect or faulty goods, please contact us. We have a 365 day product quality ‘no quibble guarantee’ (proof of purchase required). Should your product experience a fault, simply return it within 6 months for an exchange, credit note or full refund.

Unfortunately at this moment in time we are unable to deliver to outside the UK & NI.

We use the following delivery partner – UPS. Specific couriers are unable to be requested and as such are send based on an availability and service area schedule.

Please Note:  Working days are Monday to Friday except where this falls on a Bank Holiday

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